Privacy Policy

1. Information We Collect

We only collect information that is necessary to provide and improve our Service. This includes:

• Account Information: When you sign up or contact us, we may collect personal identifiers such as your name, work email address, phone number, job title, company/organization name, and login credentials. These are used to create and manage your user account.
• User Content for Analysis: If you upload or submit media (images, videos, audio, etc.) for deepfake detection, the content of those files is processed temporarily by our AI. We do not store the actual media files after analysis – they are deleted soon after processing. We also do not extract or keep the personal information that might be contained within that content. (For example, if you upload an audio for analysis, we analyze it and return results, then the audio itself is not saved on our servers.)
• Usage Data: We collect information about how you use our Service. This includes log data such as your IP address, device type, browser type, pages visited, and the dates/times of access. We also record actions like the number of files analyzed or features used, which helps us understand usage patterns. This data is generally collected in log files or through analytics tools and typically does not identify you personally, but it may be tied to your account for security and analytics.
• Technical and Cookie Data: Like most websites, we use cookies and similar technologies to remember your preferences and improve your experience. Cookies may collect technical data such as browser type, operating system, and preferences. For authenticated users, a cookie may store your session ID so you remain logged in. See Cookies below for more details.
• Communication Data: If you contact us (e.g., via support email or feedback forms), we will collect the information you provide in those communications (such as your contact information and the content of your message).
• Google Calendar Integration (OAuth): If you choose to connect your Google account for calendar integration, we may access limited Google Calendar data depending on the permissions you grant. This may include reading your calendar availability and events and/or creating calendar events on your behalf, solely to provide scheduling and calendar-related features inside Raid AI. We do not access your Gmail messages or contacts through this integration, and we only request the minimum permissions necessary for the feature to function. You can revoke this access at any time from your Google Account settings.
• Microsoft Calendar Integration (OAuth): If you choose to connect your Microsoft account (e.g., Outlook or Microsoft 365) for calendar integration, we may access limited calendar data depending on the permissions you grant. This may include reading your calendar availability and events and/or creating calendar events on your behalf, solely to provide scheduling and calendar-related features inside Raid AI. We do not access your emails or files through this integration, and we only request the minimum permissions necessary for the feature to function. You can revoke this access at any time from your Microsoft Account or organization administrator settings.

We do not intentionally collect any sensitive personal data (such as government ID numbers, financial account info, or biometric data) through our Service. Please refrain from submitting such sensitive data to us. Raid AI is also not directed to children under 13, and we do not knowingly collect personal information from children. If you are under 13, do not use the Service or provide any personal data.

2. How We Use Your Information

Raid AI uses the collected information for the following purposes:

• To Provide the Service: We use your uploaded media to perform deepfake detection analysis and generate results. We use your account information (name, email, etc.) to set up and maintain your user account, authenticate you, and provide you with the features of our platformsensity.ai.
• Service Operations and Improvement: Usage data and technical logs are used to operate, secure, and troubleshoot the Service. For example, IP addresses and logs help us detect abuse or bugs. We also analyze aggregated usage patterns to improve our AI models’ accuracy and to develop new features. Note: We analyze overall usage trends and detection performance, but this does not involve reviewing your specific uploaded content, which we do not retain.
• Communication: We use contact information to communicate with you about the Service. This can include sending you service-related announcements, billing reminders, security alerts, or responding to your inquiries. If you are an enterprise customer, we may also send you updates about new features or improvements relevant to your use of Raid AI. We will not send you marketing emails unrelated to Raid AI’s services unless you opt-in to such communications.
• Compliance and Protection: We may use your information as needed to enforce our Terms of Service, to monitor for fraudulent or illegal activity, and to comply with legal obligations. For example, we might log and review activity if required to investigate a violation or to respond to a lawful subpoena or court order.

3. How We Share and Disclose Information

We value your privacy and handle your data with care. We do not sell your personal information to third parties. We only share information in the following circumstances:

• With Service Providers: We employ trusted third-party companies and service providers to facilitate our Service (for example, cloud hosting on Amazon Web Services, data storage, or email service providers). These providers may process personal data on our behalf for the purposes noted above (e.g., storing data, sending emails, or providing analytics). We ensure any vendor has appropriate data protection measures and only uses your data under our instructions.
• Enterprise Deployments: If your organization arranges a dedicated or on-premises deployment of Raid AI, the data you process may remain within your organization’s IT environment. In such cases, data sharing with third parties is minimal, and mostly involves licensing or support services as agreed with your organization.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We will only share what is necessary and will, if lawful, inform you of such disclosures.
• Business Transfers: If Raid AI is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of our assets, your information may be transferred to a successor or affiliate as part of that transaction. If such a transfer occurs, we will ensure the successor honors the commitments we have made in this Privacy Policy regarding your data.
• With Your Consent: We may share your information for any other purpose disclosed to you and with your consent. For instance, if we ever wanted to feature a case study with your testimonial (which might include your name or company), we would only do so with your explicit permission.

4. Data Storage and Security

• Hosting and Storage: Raid AI’s cloud Service and databases are hosted on secure servers provided by reputable cloud providers (such as AWS, GCP, Microsoft). Using AWS means our infrastructure benefits from robust security practices including physical data center security, encryption, and network. Personal data such as account info is stored in encrypted databases. Any transfer of data is done using encryption (HTTPS/TLS) to protect it in transit.
• On-Premises Option: For certain enterprise clients, Raid AI can be deployed on the client’s own servers (on-premises). In such cases, data may be stored and processed on infrastructure controlled by that client. Raid AI will not receive or store the client’s content/data processed on-premises, except aggregated metrics or as needed for support if explicitly agreed.
• Deletion and Retention: We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy or as required by your contract or law. Specifically:
  • User account information (like your profile details) is kept as long as your account is active. If you delete your account or your contract ends, we will delete or anonymize your personal data within a reasonable time after account closure, except for information we are required to keep for legal or compliance reasons.
  • Uploaded media/content for deepfake analysis is not stored beyond the analysis process, as noted. The files are deleted promptly after processing. We may keep the analysis results or logs (which do not contain the file itself) for a short period for troubleshooting or aggregate analytics, but these logs generally won’t identify you personally and are purged regularly.
  • Log data and technical records are kept for a limited time (e.g., server logs might be kept for security analysis and then rotated or deleted periodically, typically within 90 days, unless needed longer for security investigations). Aggregate analytics data may be retained longer but does not include personal identifiers.
• Security Measures: We take security seriously. Raid AI implements administrative, technical, and physical safeguards to protect your personal information from unauthorized access or disclosure. Measures include access controls (only authorized personnel can access user data), encryption of data at rest and in transit, firewalls, and monitoring for vulnerabilities. Our team reviews security practices and updates them as needed. While we strive to protect your data, no system is completely foolproof. You should also take steps to secure your own credentials and transmissions. If you have reason to believe there is a security issue or your account has been compromised, please contact us immediately.

5. Cookies and Tracking Technologies

We use cookies and similar technologies on our website and platform to enhance user experience and gather analytics:

• Essential Cookies: These are necessary for our site to function (for example, to keep you logged in during a session, or to remember your preferences). Without these, certain features may not work. These cookies do not collect personal data for marketing.
• Analytics Cookies: We use these to collect information about how users interact with our site, such as pages visited and any errors encountered. This helps us improve the Service over time. We use privacy-focused analytics and do not use cookies to personally identify you. For instance, we might see the number of deepfake analyzes performed in a day or which features are most used, but this data is aggregated.
• No Third-Party Advertising Cookies: We do not use third-party advertising or targeting cookies on our site, and we do not share your browsing behavior with advertisers. Raid AI’s platform is used for enterprise security purposes, not advertising.

You have choices about cookies. Most web browsers allow you to control or disable cookies through settings. However, note that disabling certain essential cookies may affect functionality of the Service (for example, you may not be able to log in or use certain features if cookies are turned off). Our cookie usage is minimal, and by using our site you consent to these cookies. We do not currently respond to “Do Not Track” signals, as there is no consistent industry standard for compliance.

6. Your Rights and Choices

Depending on your jurisdiction and the applicable data protection laws, you may have some or all of the following rights regarding your personal data:

• Access and Correction: You have the right to request access to the personal information we hold about you and to ask for corrections of any inaccuracies. You can review and update some of your account information directly by logging into your Raid AI account. For any additional access or corrections, please contact us.
• Deletion: You can request that we delete personal information we have collected from you. For example, if you close your account, you can ask us to remove the personal data associated with it. We will honor deletion requests to the extent possible, though we may retain certain information as required by law or for legitimate business purposes (e.g., billing records) and will securely isolate and protect such data.
• Objection or Restriction: You may have the right to object to or ask us to restrict processing of your data in certain circumstances – for instance, if you believe our processing is not legitimate or if you have contested the accuracy of your data.
• Data Portability: Where applicable, you have the right to request a copy of personal data you provided to us in a structured, commonly used, machine-readable format, and to transfer that data to another controller. This typically applies to data processed based on your consent or for the performance of a contract.
• Withdraw Consent: If we rely on consent to process any of your data, you have the right to withdraw that consent at any time. For example, if you previously agreed to receive marketing communications, you can opt out later. (Note: We generally do not process data based on consent, as our processing is based primarily on contractual necessity or legitimate interest to provide the Service.)

To exercise any of these rights, please contact us at the contact information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law (for example, within 30 days as required by some regulations). We may need to verify your identity before fulfilling certain requests, to ensure we do not disclose data to the wrong person.

7. International Data Transfers

Raid AI is based in the United States, and our primary servers are located in the U.S. (or other jurisdictions as may be indicated by our cloud provider). If you are accessing the Service from outside the United States, be aware that your personal information will likely be transferred to and stored in the U.S. or other jurisdictions which may not have the same data protection laws as your home country. We will take steps to ensure that appropriate safeguards are in place to protect your data in transit and at rest. For example, if you are in the European Economic Area (EEA) or UK, we may rely on standard contractual clauses or other approved transfer mechanisms to lawfully transfer data to the U.S. We are committed to protecting your privacy and will use your personal data only as described in this Policy, regardless of where it is processed.

8. Third-Party Links and Services

Our website or dashboard may occasionally contain links to third-party websites or integrations (for example, a link to documentation, or integration with a messaging service). If you follow a link to any third-party service, please note that these have their own privacy policies and we do not control their content or practices. We encourage you to review the privacy policies of any third-party sites or services before providing your information to them. Raid AI is not responsible for the privacy practices or content of external websites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify users by posting the updated Policy on our site and updating the “Last Updated” date at the top. In some cases, we might provide additional notice (such as by email or a notice on our dashboard). We encourage you to review this Policy periodically for any updates. Your continued use of Raid AI after any changes signifies your acceptance of the updated Privacy Policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

We will do our best to address and resolve any privacy issues you may have. If you are not satisfied with our response, and applicable law provides, you may have the right to lodge a complaint with your local data protection authority.

By using Raid AI’s website and services, you acknowledge that you have read and understand this Privacy Policy and agree to its terms.